CANCELLATION POLICY
All booking cancellations must be made to QUEST CAMPERS in writing via email. Relevant charges are as follows:
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Should you cancel your confirmed booking more than 28 days prior to commencement of hire, you will forfeit the booking deposit.
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Should you cancel your confirmed booking BETWEEN 15 - 28 days prior to commencement of hire, you will forfeit the booking deposit, plus 15% of the booking charge.
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Should you cancel your confirmed booking BETWEEN 8 - 14 days prior to commencement of hire, you will forfeit the booking deposit, plus 50% of the booking charge.
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Should you cancel your confirmed booking 7 days or less prior to commencement of hire, or fail to collect the hire vehicle, you will forfeit the booking deposit, plus 100% of the booking charge.
All booking charges, refunds and cancellations are subject to the relevant payment processing fees.
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If there are circumstances that require the need to move your confirmed booking to a later date, it may be possible at the discretion of QUEST CAMPERS.
Your cancellation fees will still apply to the relevant timescales shown above, and continue to follow the remaining cancellation policies thereafter.
(Example: You need to move your booking within the 8-14 days cancellation period. You will stay liable for the non-refundable deposit and 50% booking charge if you cancel anytime between the original and new date of booking. Cancellation within 7 days of your new date will then apply accordingly).
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This arrangement may be subject to additional fees for re-arrangement of vehicles and booking system information.